At Binley Plumbing we’re dedicated to setting a higher standard in the plumbing industry. It’s our mission that you should be treated like family, with kindness, respect and with care. Here are the standards we hold ourselves to.
Unparalleled Customer Service
Your satisfaction is our number one priority. We not only want you to be happy, we put in the extra effort every time to get a raving testimonial from you, which is why we go above and beyond to make sure you receive the most accurate and cost-effective solutions. If you’re not satisfied with any part of the service, we will make every effort to make it right.
When you work with us, you can expect to receive fair and upfront quotes. The price we quote is the price you pay; there are no hidden fees or charges. We eliminate any surprises at the end by keeping every aspect of the process – including pricing and job details – fully transparent. We do not carry out any work until we have your authorization, nor do we consider the job done until you are 100% satisfied.
We know how frustrating it can be for homeowners to contact multiple service providers and never receive a call back. We require that our technicians respond asap within our service times. They frequently go above and beyond to respond outside of our service times as well.
Our reviews are a testament to our level of service. We go to great lengths to make sure that potential messes are controlled and cleaned immediately. During the job we make sure that precision and thoroughness are taken to ensure that our work is done right. When we’re done with the job your home will be completely put back together like the problem never existed.
To Always Show Up On Time
We know that the industry has a reputation for showing disrespect to homeowners who are forced to wait during long service windows, only to have the plumber reschedule at the last moment, or not at all. We hold ourselves to a higher standard. We go to great lengths to ensure that our plumbers are always able to show up on time.